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Open your booking record and choose Comment / dispute to PM. Select the item and quantity or locations, explain the concern and attach a photo. Send it to PM, then escalate to HOA if unresolved. The record retains dates and replies.

At initial handover, photos are optional when there are no defects. They are required when a pre-existing defect or shortage is recorded. Return-inspection photos remain required.

No. Reception records the actual quantities issued, including zero. Return inspection compares with those quantities, not the venue’s entire inventory.

Reception records conditions and quantities at handover and return. Initial photos are required for pre-existing defects; return-inspection photos are always required. You can add your own photos, observations and quantities. Pre-existing defects and shortages are not charged; deductions must relate to documented new issues and be approved by the PM.

After PM authorization, reception handles handover, inspection and cash deposit receipt/refund. With no new issue, the deposit can be returned immediately after key return and inspection. An issue holds the refund for the PM’s decision; the balance is due within one week of key return. Confirm receipt in your booking record only after receiving the cash. HOA oversees all records, and unresolved concerns can be escalated to it.

Contact the HOA with the mistake and the correct value. The HOA can correct pending or approved registration details after checking them. The history retains the before/after values, editor, role, time and reason. You receive a detailed email and can review your correction history on the portal home page after signing in. Corrections do not transfer ownership or change residency rights.

Required reference numbers and information remain in your account record. After approval and verification of the saved information, eligible registration evidence copies are removed from the current portal. Pending, incomplete or held evidence is retained for review. Rejected or withdrawn copies become eligible after 30 days from the recorded decision. This does not include backups or earlier downloads. Instead of uploading, you can choose to show originals to the property manager without providing copies, followed by HOA approval. See the privacy notice for current settings and details.

Owners and tenants can apply separately with supporting documents. Every new account needs HOA approval before activation. Tenants can apply even if the owner has not registered.

Open the apartment record and request a residency-status change with the move date and details. Owners do not need a National Address certificate. HOA approves on or after the move date and checks for conflicting tenancies before a return. Former household members are not automatically reactivated.

An email reminder is scheduled seven days before expiry. Submit the updated official Ejar contract and its dates through Renew rental contract. After expiry, you can still sign in to submit and track renewal, but resident services, visitors and bookings remain restricted until HOA approves the new contract and its period is active. Uploading alone does not restore services.

Owners: ID and ownership deed; no National Address certificate is required. Tenants: ID, National Address certificate and official Ejar contract with start and end dates. Choose uploaded copies directly to HOA or show originals to the property manager without providing copies, followed by final HOA approval.

Choose the building and full apartment code from the list, such as A101. The first letter identifies the building, followed by the floor code and apartment number. M means mezzanine and R means roof. Select the apartment before submitting.

Wait for HOA review and check your application status and email. Uploading documents does not activate the account automatically. Use the HOA contact below for approval questions.

Yes. An owner submits a separate application for each apartment using the same account. Each co-owner applies through their own account. The HOA reviews each application; the free booking allowance belongs to the apartment and does not multiply with the number of owners.

Under My units, request an additional household member. Enter their name and relationship or residency type, and provide ID and National Address certificate by upload or in-person inspection. They must actually live there, including live-in drivers or domestic workers. Once approved, reception can find them; this does not automatically create a separate login account.

The owner keeps their account, HOA notifications and access to visit their apartment, but cannot use facilities or book venues during the tenancy. Facility eligibility belongs to the approved tenant during active occupancy. Tenant renewal requires approval, and the HOA reviews an owner’s return to residency.

Online booking covers the event hall, lounge and outdoor area. For the hall and lounge only, each apartment gets one free booking per venue each year, renewing on January 1; later bookings cost SAR 500. Eid periods and December 31 always cost SAR 500 without using the free allowance. Hall/lounge bookings require a SAR 2,000 cash deposit at handover. Outdoor bookings cost SAR 500 for the apartment’s first booking of the year, then SAR 1,000, with no free booking and a SAR 3,000 deposit. Review the displayed amount and rules before submitting.

Handover is at 10 AM and return is by 9 AM the next day, Saudi time. Choose guest arrival and departure within the booking period.

No. For paid fees, upload the receipt within 24 hours of requesting the booking. The property manager verifies receipt of the funds. Check My bookings and wait for Confirmed before relying on the reservation.

Open the booking, choose cancellation and enter the reason. At least 48 hours before handover, cancellation is automatic and restores the free allowance or makes the paid fee refundable after bank verification. Later cancellation requests go to the HOA. Check the booking status and any refund due.

The deposit is returned in cash after inspection, less any required deductions. With no damage, it can be returned immediately after receiving the key and completing inspection. If damage is found, the remaining balance is returned within one week of key return, with deductions and reasons recorded.

A tenant cannot book the same venue on consecutive days. Booking the hall one day and the lounge the next is permitted.

A hall/lounge booking does not include outdoor space. A separate outdoor reservation covers Area 1, with optional Area 2 at no extra charge. In every case, the event, its guests, carts, games, equipment, activities and decorations must stay inside the booked venue. Guests may not use seating or areas outside their booking boundary for the event. Popcorn carts and inflatables are examples of equipment that must stay within the booked boundary. Inform your guests and ensure they comply.

No. After confirmation, open Event guest invitation, enter the event name, expected guest count and arrival/departure times within the booking. Save and share the same invitation link or QR with everyone. The count is for reception planning, not an entry counter or capacity approval.

Open Visitors and select the apartment, visitor name, arrival/departure times and arrival method, including the plate for a vehicle. After submitting, open View and share QR pass. The visitor does not need an account to open it.

Yes, within the permitted window. Reception scans and checks online again on return. Expiry or cancellation of the visit or booking invalidates the pass. Editing an event invitation invalidates its old QR; share the new invitation.

Check the Saudi date/time, cancellation status and the host’s account and residency eligibility. Entry is not permitted before the start or at/after expiry. Reception must scan and check the live result; a saved image alone does not prove validity.

No. Open the pass or invitation link on your phone and show its QR to reception. Sharing works from the website and installed app; a Wallet app is not required.

On iPhone, open Dari Q in Safari, choose Share, then Add to Home Screen. On Android, open the website in Chrome and choose Install app or Add to Home screen from the menu. Use your website account; detailed steps are in the resident guide.

Check required fields, especially the apartment, and any message near Submit. If the form expired, reload and try again. Check whether your request exists before submitting twice. Use the sign-in page’s reset link for a forgotten password. If the problem persists, contact technical support with the steps and error.

Open the installed app and sign in, then choose Enable notifications and Allow. Repeat on each device. If previously denied, change the notification permission in phone or browser settings. When management enables announcement delivery, approved owners and active tenants receive email and their opted-in devices receive push notifications.

Use Resident reports, choose the apartment and location, and describe the problem. The PM reviews scope and handles the issue or assigns O&M. Resolution requires photos, an explanation and PM verification before closure. Private-apartment issues are closed outside scope with a reason. Follow status and replies; reopen the ticket if the problem remains. If unresolved, use escalation when available to involve the HOA. Reports are not an emergency channel.

Open Technical support, select the service and describe your steps and the error. You may attach a screenshot after hiding personal information. Follow the request reference and replies in the portal. If unable to sign in, email techsupport@dari-q.com. Email replies are not automatically added to the ticket history.

Check Inbox and Spam and confirm your account email address. Check your request’s status in the portal too. Email and push notifications may be delayed; contact technical support if the problem continues. Never share passwords or verification codes.

From an approved owner account, open My property listings, select the apartment or shop, add details, photos and price, then submit for review. Publication requires PM approval.

The owner pays 2.5% of first-year rent or the final sale price when the agreement is completed, not merely on enquiry. The PM reviews agreement, invoicing and collection terms.

Open the public listing and submit your contact details and viewing request. The PM coordinates with the owner and occupant. A request is not a confirmed appointment or a building entry permit.

Yes, under My listings. Editing returns the listing to PM review before republication. Completing a rental or sale does not automatically change resident accounts or access rights.

Open dari-q.com. Choose Owner or tenant login for resident services, Staff website login for HOA, PM, reception or O&M, and Staff email login for Microsoft 365 in a separate page. Email and website accounts are separate.

No owner needs a National Address certificate, whether resident or renting out. Tenants and additional household residents need ID and National Address proof; tenants also need the official Ejar contract and its dates. Added residents must actually live there, with relationship or residency type, such as a live-in driver or domestic worker.

Choose document uploads for direct HOA review, or in-person verification: show originals to the PM without supplying copies. In-person applications first go to PM to verify information and entitlement, then to HOA for final approval. PM verification does not activate the account.

Removal from the current portal does not erase account information, bookings or audit history, and does not establish deletion of hosting backups or previous downloads. Read the privacy notice; no system guarantees that a leak cannot occur.

HOA verifies evidence against saved details before removing eligible copies after approval. Pending, incomplete or held copies remain for review. Rejected or withdrawn copies become eligible after 30 days from the recorded decision. A confirmation is emailed after successful removal; approval alone is not proof of deletion.

Open Privacy and personal data to request access/a copy, correction, erasure, withdrawal of consent where applicable, or to raise a question. Explain without attaching an ID and keep the P- reference. HOA verifies identity and reviews the request; submission does not automatically erase anything. If unable to sign in, contact hoa@dari-q.com.

Under Account security — two-factor authentication, residents may choose an authenticator app or email codes and keep recovery codes securely. Staff providers are authenticator apps and recovery codes, not email, SMS or WhatsApp. PM/reception setup and universal staff enforcement remain deferred for training; do not assume every account has two-factor protection.

Choose document uploads for direct HOA review, or in-person verification: show originals to the PM without supplying copies. In-person applications first go to PM to verify information and entitlement, then to HOA for final approval. PM verification does not activate the account.